I am going to take this opportunity to give my two penneth’s worth on the contract catering, leisure and hotel industries. All too often I feel...
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Contract caterers
The contract catering sector is very competitive and for a contractor to be successful in tendering processes, it is almost seen as a pre-requisite that they can clearly demonstrate effective policies, procedures and monitoring systems with respect to food safety and health & safety.
The Bureau has been very involved in this business sector for many years. Whether the client is a ‘start up’ contractor who is seeking help with their food safety and health & safety policies or a very large operator who wishes to use a ‘third party’ auditor to ensure that their operational policies are being followed, we have excellent experience and are probably the leading consultancy in this field.
Case study one: The smaller ‘start up’ operation
The Bureau was contacted by the Directors of a catering company who were starting their own brand new business. Within a short space of time, The Bureau had produced branded Policies for food safety and health& safety at work and held presentations to introduce the key requirements of the policies to the new staff. Our consultants then visited the 2 first contracts obtained by the fledgling business to ‘mentor’ the catering managers on the systems.
Some initial bespoke training was carried out on manual handling and COSHH and the team then used The Bureau’s online training pods for refresher training purposes.
Subsequently, an arrangement was made for The Bureau to visit each site and carry out a detailed audit of the operations to ensure that they were complying with the policies.
This ensured that the ‘host’ client and the local EHO were all happy and confident with the arrangements and it allowed the Directors to concentrate on further development of the business.
What our clients say about us:
'I found the inspection we had to be very thorough but conducted in a helpful and friendly manner. We were able to ask the inspector many questions for advice and he was very helpful with explanations etc. I feel I learnt quite a lot from the training course and our audits.'
'I found the inspection we had to be very thorough but conducted in a helpful and friendly manner. We were able to ask the inspector many questions for advice and he was very helpful with explanations etc. I feel I learnt quite a lot from the training course and our audits.'
James Roberts, Catering Manager
Case study two: The large contract catering organisation
A large contract catering organization had their own ‘in house’ Environmental Health professional who had developed food safety and health & safety policies for the business.
The company wanted a consultancy who had the resources to carry out monitoring of the application of the policies within their operations.
The Bureau now audits over 800 contracts for the client and produces detailed reports with Action Plans and scores. This allows the client to determine trends in standards, define any ‘challenging’ areas where increased input and support is required. As ever, The Bureau consultants are heavily involved in mentoring during the audit procedures.
The 24/7 Helpline is used by the client to provide constant support and advice on any safety issue.
What our clients say about us:
'ESB have frequently demonstrated the importance of bringing added value to our business through innovative service solutions, continual improvement of their technical and audit services, the provision of sound technical advice and guidance to our site managers in nurturing a positive safety culture (rather than the common litigious enforcement based methods) and driving 'last minute curve balls', outside the scope of their SLA. It is the latter two points that separate ESB from many of its competitors.'
'ESB have frequently demonstrated the importance of bringing added value to our business through innovative service solutions, continual improvement of their technical and audit services, the provision of sound technical advice and guidance to our site managers in nurturing a positive safety culture (rather than the common litigious enforcement based methods) and driving 'last minute curve balls', outside the scope of their SLA. It is the latter two points that separate ESB from many of its competitors.'
Michael Reilly, Health & Safety Director, BaxterStorey
